A Work Order Management Software Solution That is Customizable & Easy to Use

Managing IT and Telecom service work orders is a tedious and time-consuming process. With Softeligent, a hosted software-as-a-service (SaaS) solution, you can save time and energy, so you can focus on other important tasks. Find out why so many enterprises are choosing Softeligent as their premier help desk and work order management solution.

Softeligent is viewed as a market disruptor because we are taking business from some of the largest venture capital-backed firms due to our prices that are usually 30% to 50% lower than the rest. Our functionality and quick customization are unmatched and make Softeligent the work order management solution of choice for countless enterprises and government agencies.


Automate Work Orders and Streamline Processes

Softeligent is designed as an innovative telecom expense management (TEM) system, but has functions that go above and beyond the typical platform. Our SaaS solution has a work order module that provides a fully integrated, comprehensive TEMs lifecycle provisioning system. Through Softeligent, any type of service or material can be ordered. Plus, there are specialized workflows available that make it simple to manage frequent order activities, as well as generic workflows that support arbitrary ordering.

To make managing work orders even simpler, Softeligent allows information to auto fill in order forms and wizards whenever possible. Each and every field is validated upon submission, including ensuring that the appropriate vendor is selected. In addition, Softeligent makes sure that only authorized users can place orders appropriate to their individual roles. Users are not presented with options unavailable to them. For example, a user authorized only to place wireless orders would never see the options to place wireline orders.

Our existing customers have utilized Softeligent’s work order module for automated order processing with CenturyLink, Verizon Wireless, AT&T Wireless, T-Mobile, Cox Communications and many other carriers.


Softeligent Offers Superb Functionality

Customers frequently comment on Softeligent’s user-friendly technology, which is comparable to every feature and functionality of the more expensive solutions. However, Softeligent offers something that most other software providers cannot—the ability to quickly make modifications to our software to meet customers’ needs.

Our technology is not hard to learn and reduces the frustration that is often associated with adapting to a new SaaS system. Softeligent has a comprehensive interface that is intuitive to users.

Through the work order management module in Softeligent, you can:

Configure order submissions to utilize email or other electronic exchange mechanisms, including web services and batch file push/pull.
Process incoming emails related to orders.
Generate reports reflecting order statuses and order performance.
Record the entire “conversation” related to a given order, including the history of all automated communications with the telecom service provider.

Softeligent is a web-based TEM solution supported on current versions of Internet Explorer, Firefox, Chrome, and Safari browsers. We offer support, operations and software customization tailored to your organization.


Software Developed by Experienced Telecommunications Consultants

Softeligent was created by telecommunication consultants at Telecom Resources International, Inc. (TRI), who have spent decades helping companies across the country. TRI is a member of the renowned SCTC (Society of Communications Technology Consultants) and specializes in total telecommunications cost management (TTCM).

Discover what many enterprises have already by contacting us today.

We will provide you with a complimentary analysis and demo.